Shipping Policy

Shipping Policy for Lavren

Thank you for choosing Lavren. We are committed to making sure your perfume reaches you safely and in the best possible condition. Below are the details regarding our shipping process:

  1. Order Processing Time
  • All orders are processed within 1-2 business days (excluding weekends and public holidays).
  • Orders placed after 2 PM will be processed on the following business day.
  1. Shipping Rates & Delivery Estimates

All orders are shipped via J&T Express. Shipping is calculated at checkout based on your delivery address.

  • Peninsular Malaysia: RM6 per order, 2-4 business days
  • East Malaysia (Sabah & Sarawak): RM18 per order, 5-7 business days
  • Same-day or on-demand delivery (e.g. Grab or Lalamove) is not available.
  1. Order Tracking

Once your order has been shipped, you will receive an email containing your Tracking Number. You can also check your order status and tracking number anytime on our Track Order page, and follow your parcel on the courier’s official website.

  1. Shipping Coverage
  • Currently, Lavren only provides shipping within Malaysia.
  1. Delivery Responsibility
  • Please ensure that the shipping address and phone number provided are accurate. Lavren is not responsible for delivery failures caused by incorrect information.
  • If a package is “Returned to Sender” due to a failed delivery, the cost of re-shipping will be borne by the customer.
  1. Delays & Courier Issues

We do not have direct control over the operations of third-party courier companies. Any delays caused by weather, festive seasons, or technical issues on the courier’s part are beyond our control; however, we will assist you in following up on the status of your parcel.