FAQ

LAVREN is an exclusive fragrance brand focused on premium quality, with scents inspired by a modern, urban lifestyle. We prioritise long-lasting fragrance and minimalist packaging.

Yes. All LAVREN fragrances are made with permissible ingredients, making them safe and prayer-friendly.

You can purchase directly through our official website or through our official stores on e-commerce platforms such as Shopee and TikTok Shop.

At the moment, we only accept payment via online banking (FPX).

• All orders are shipped via J&T Express. Same-day or on-demand delivery (e.g. Grab or Lalamove) is not available.

• Peninsular Malaysia: 2–4 business days.

• Sabah & Sarawak: 5–7 business days.

• Note: Delivery may take longer during festive seasons or major sales.

Once your order has been processed, you will receive a tracking number by email. You can check your parcel status on the courier’s website or on our Track Order page.

Longevity depends on the fragrance, but on average, LAVREN Eau de Parfum lasts between 8 and 12 hours on the skin, and even longer when sprayed on clothing.

Keep your perfume bottle in a cool, dry place, away from direct sunlight and drastic temperature changes (such as in a bathroom or a car) to preserve the quality of the fragrance.

For hygiene and safety reasons, we do not accept returns of opened or used bottles due to a change of mind. Not sure which scent suits you? Check the Top, Heart and Base notes on each product page, or take our 30-second Scent Finder quiz before you buy.

We apologise for the inconvenience. Please take photos or a video of the damaged package and contact our customer service within 24 business hours (Monday – Friday, 9:00 AM – 6:00 PM) of receiving it so we can arrange a replacement.

• Email: official@lavren.com.my

• WhatsApp: +6016-4449499

• Operating hours: Monday – Friday (9:00 AM – 6:00 PM)